Shipping policy
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail.
Order Shipment
All orders that are placed before 12:00 on business days, will be shipped the same day. Orders that are placed after 12:00 on business days, will ship the next business day. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at orders@lunellewellness.co.za
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@lunellewellness.co.za and we will process an insurance claim on your behalf.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a R200 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card or bank account that you used when placing your order.
Delivery Locations
We ship to anywhere in South Africa, provided it has a valid street address.
Delivery Times
Monday – Friday: 08:00 – 17:00
Deliveries take place during general business days only and can take anywhere from 2 to 5 business days depending on your shipping address. Major centres usually carry a delivery time of 2 to 3 business days and delivery to outlying areas can take up to 5 business days.
Delivery Costs
Delivery costs are calculated on the checkout page and final costs depend on the shipping address as well as the weight and size of the goods to be delivered.
Should you have any queries regarding delivery costs, please do not hesitate to contact us.
Collections
Collections are not available and products will only be shipped via courier.
Order status
You are more than welcome to query the status of your order at any point in time during business hours.
Correctness of Information
Lunelle Wellness (Pty) Ltd will not be held responsible for any delays, or losses caused by incorrect delivery information. We reserve the right to cancel any order that contains incorrect delivery information. Any cancelled orders will be refunded in full, either via the payment gateway or via EFT.
Liability
Liability cover is included in our shipments, however, the onus is on you to turn away any deliveries that contain damaged goods or packaging. Should you find that the product packaging is damaged in any way, please do not accept the delivery, and clearly write on the waybill the reason for rejecting the delivery.
More Information
Shipping is subject to our terms and conditions and carries no warranty or guarantee from Lunelle Wellness (Pty) Ltd.
Once your product leaves our store, your order will be updated with a tracking number. Please use this tracking number in regards to any queries you may have regarding your shipment.
